Cancellation and Refund Policy
Plans change. Here is how cancelling and changing a booking works, and what happens if the weather stops your trip.
Free cancellation up to 48 hours before
Cancel at least 48 hours before your tour starts and we refund everything you paid. The start is the pickup time on your confirmation, or the boarding time for yachts and the dhow cruise.
| When you cancel | Refund |
|---|---|
| 48 hours or more before the start | Full refund |
| Less than 48 hours before the start | No refund |
| You don’t show up | No refund |
To cancel, open the “Manage your booking” link in your confirmation email and choose Cancel booking. The page tells you the refund before you confirm.
Changing the date or time
You can move your booking to another date or time for free up to 48 hours before the start, as long as there is space. Use the same link. The price stays the same.
If the weather or the operator stops your trip
If a sandstorm, heavy rain, a government weather warning or a Coast Guard sea closure stops your trip, or the operator has to cancel it, you choose: move it to another date for free, or get a full refund. This applies whenever it happens, including on the day.
How refunds are paid
Refunds go back to the card or wallet you paid with, in US dollars, the currency you paid in. If your card is in another currency, your bank converts the refund at its rate on the day, so the amount in your currency can differ slightly from what you paid. Once we issue a refund it usually shows on your statement within 5 to 10 working days, depending on your bank. We email you when it is on its way.
Extras you buy from the operator on the day, such as quad bike rides or souvenir photos, are paid to them and refunded by them.
Questions
Email support@yalladunes.com with your booking reference, or ask in the chat on any page.
Need to change or cancel? Open the “Manage your booking” link in your confirmation email.
Last updated 2 November 2026.
