Privacy Policy

We collect what we need to book your tour and help you with it, and nothing more. Here is what that is and who sees it.

Who we are

Yalla Dunes LLC runs yalladunes.com and is responsible for the personal information you give us here. Email support@yalladunes.com with any question about it.

What we collect when you book

• The lead guest’s name, email address, mobile number and country.
• Your pickup hotel or address, the number of guests, children’s ages and any notes you add.
• The tour, date and time you booked, what you paid and any refund.
• Basic technical details such as your IP address, used to keep the site secure and stop abuse.

Card payments

Payments are handled by Stripe. Your card details go straight to Stripe and we never see or store your full card number. Stripe’s own privacy policy covers what they do with payment data.

The chat

The chat on this site is answered by an automated agent, with our team able to step in. We keep chat conversations to help with your booking, to hand a question to a person when needed and to improve our answers. Messages are processed by our AI provider, Anthropic, to write replies. Please don’t share card numbers in the chat.

Who we share it with

• Khat Tourism LLC, who runs your tour, receives what they need for it: the lead guest’s name and phone number, pickup, guests, children’s ages and notes.
• Stripe, to take payments and make refunds.
• Cloudflare, which hosts this site, stores booking records and sends our emails.
• Anthropic, which processes chat messages to write replies.

We don’t sell your information or share it with advertisers.

Cookies and storage

We don’t use advertising or analytics cookies at the moment. Your browser stores a chat conversation ID, so the chat can pick up where you left off, and a short summary of your booking while you pay, so the confirmation page can show it.

How long we keep it

We keep booking records for as long as tax and accounting rules require, and chat transcripts for as long as they help with your booking.

Your choices

Email support@yalladunes.com to see the information we hold about you, to correct it or to have it deleted. We reply within 30 days. We may need to keep some records, such as invoices, where the law requires it.

Last updated 2 November 2026.